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    題名: 6σ管理系統中工作環境、專案領導人能力、團隊運作與專案績效影響之研究
    作者: 鄭少禎
    貢獻者: 李易諭
    鄭少禎
    關鍵詞: 六標準差
    工作環境
    專案領導人能力
    團隊運作
    專案績效
    LISREL
    日期: 2004
    上傳時間: 2009-09-18 18:51:34 (UTC+8)
    摘要: 1980年代末期,美國摩托羅拉公司率先引進六標準差管理系統以改善其產品品質,使得成本大幅下降、獲利上升後,聯訊、德州儀器公司等公司也相繼在1990年代初期導入六標準差管理系統,也從中獲得了相當大的利益,而真正讓此一管理手法受到重視的則是於1995年時,奇異公司將六標準差全面性的導入奇異公司內部的所有流程中,總裁傑克•威爾許更視六標準差為奇異公司最重要的管理突破,也由於如此之重視,奇異公司所獲得的效益也最大,從此,六標準差管理手法盛名遠播,而從1999年起,國內廠商也陸續跟進採用六標準差管理系統。
    由於六標準差管理系統擁有採取專案型式以改善流程的特性,本研究即針對此專案特性,配合過往學者所研究出之六標準差關鍵成功因素,發展出工作環境、專案領導人能力、團隊運作情形以及專案績效等四個構面,採用實證問卷調查方式,並利用線性結構關係模式(LISREL)來探討在六標準差架構下,四個構面之整合關聯性,所得到的結論如下:
    1.工作環境對專案領導人能力有顯著之正向關係。
    2.專案領導人能力對團隊運作有顯著之正向關係。
    3.工作環境對專案績效有顯著之正向關係。
    4.團隊運作對專案績效有顯著之正向關係。
    5.工作環境對團隊運作以及專案領導人能力對專案績效不具顯著之正向關係。
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    描述: 碩士
    國立政治大學
    企業管理研究所
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